Seeking to enhance customer communications and internal operations, Splash-a-Bout Swim School recently implemented a new Netbright Business PBX system.
Splash-a-Bout proudly serves Rockhampton and surrounding locations, including Rockhampton Northside, Rockhampton Southside, Mount Morgan, Biloela, Moura, Middlemount and Glenden. The business prides itself on being at the forefront of modernity, offering a seamless experience through their mobile-friendly website and user-friendly app.
While customers can access bookings and service information online, internal and customer voice communication was a challenge. Seeking a solution that could meet their evolving needs, Spash-a-Bout approached Netbright to develop a solution that could be quickly deployed to existing sites, but allow expansion across the business as required.
Netbright provided our Business PBX system, leveraging Splash-a-Bout's existing Yealink IP handsets and expansion modules to enable access to a range of contacts in the business and externally. Using the 3CX app on their mobile phones, staff are able to take calls anywhere and achieve flexibility in their work schedules and locations. Now, a staff member at another site is just a button press away, with their extension status visible to the whole team.
Splash-a-Bout is now planning to implement a one-number approach for customer contact using their 1300 number, incorporating an automated attendant with features for flexible hours of operation and holidays across different sites. Netbright has also implemented nbn Launchpad services in Rockhampton with plans in place to provide services to Mount Morgan, Biloela and Moura.
With Netbright's Business PBX solution, Splash-a-Bout Swim School is truly the 21st century swim school in Central Queensland. Staff can easily reach each other using internal extensions, streamlining communication within the team, and customers can be confident they can reach the business simply and quickly.
For more information on how Netbright can design a PBX system to keep pace with your business, please contact us.