The terms and conditions that apply to products and services that we supply to you depend on how you receive services from us.
For residential and business customers who receive services directly, see our Home and Business Customer Terms.
For business parters who resell our services to their customers, our Business Partner Terms apply.
For residential, small and medium business customers our Customer Terms are set out by the following documents:
Under Australian telecommunications legislation, you and we are bound by these terms unless we have agreed differently. To understand your agreement with us, you should read both the Standard Form of Agreement and the documents that relate to the services or solutions you obtain from us.
Note that in order to resolve any inconsistency between these documents, the order of priority of interpretation is as follows:
The current version of our Standard Form of Agreement can be downloaded here.
Our business partner terms are set out in the following documents:
The current version of our Master Services Agreement can be downloaded here.
We know what quality looks like. We make sure congestion just isn't an issue, unlike other providers.
We're regionally based too. We understand the value of people and service you can trust.
We specialise in business grade services that help run your business with technology, not the reverse.
We're gurus at connecting business to support data and voice services.