Established in 1963, Milne Bros Equipment stands as the longest-established machinery dealerships and tractor sales firm in Central Queensland. The company specialises in the sales and support of leading brands in the agricultural and construction equipment sectors, including Case CE, Case IH, Hino, and Kubota.
The business has grown to span seven sites across Rockhampton, Biloela, Emerald, Mackay and Proserpine. Milne Bros provide their products and services to customers across Central Queensland with the six dealerships covering an area from Miriam Vale in the south to Bowen in the north and west to Longreach.
Through the progressive expansion of the business, Milne Bros had continued standing arrangements with a large national telecommunications company and had also implemented data services to enable all sites to access their dealer management system (DMS). Over time, this resulted in complex set of legacy and contemporary voice and data services, accompanied by complex billing and management systems.
In addition, Milne Bros legacy PBX systems at a number of sites had reached their end of life. As an example of the difficulties faced, staff were required to record and install greeting messages on separate storage cards that were then physically installed in equipment at multiple sites.
Mlne Bros approached Netbright to conduct a review of their voice services and data networks. Through a collaborative approach, we identified the opportunity to consolidate a multitude of legacy services and to modernise their voice communications by moving to our cloud-based Business PBX product. Our proposal identified the opportunity for significant cost savings while also improving company communications.
We implemented the proposed solution across all seven sites over a period of three months, delivering Business nbn and Enterprise Ethernet services on upgraded optical fibre connections at all sites, including virtual networking for access to the DMS. In addition, all sites were migrated to a single Business PBX phone system, providing for simpler transfers between sites, enhanced messaging and smartphone calling.
Now, staff can answer internal calls from their smartphones outside the office or in their vehicles, and there is single point of contact for support, billing and changes. And if a customer-facing message need to be upgraded, this can be accomplished simply and quickly using a web browser.
For more information on how Netbright’s Business PBX, Enterprise Ethernet and Business nbn solutions can benefit your business, contact us today.