Feedback

Your Feedback

Netbright recognises that feedback is essential to enable continuous improvement of our services to meet our customers needs.

We know that service issues can sometimes cause disruption and frustration for customers and we seek to deal with complaints in a positive and constructive manner.

We are committed to applying a transparent process for managing complaints, and to deal with them quickly, fairly, consistently and courteously. Please refer to our Complaints Handling Process, which outlines how we receive, assess and respond to customer complaints.

To provide feedback:

• Email us at feedback@netbright.com.au
• Telephone 1800 358 368 and select Option 2 to speak to the Service Desk.
• Fill out the feedback form below.
• Post to PO Box 3144 Red Hill, Queensland 4701.